So now i’ve been living here for a year but every time I submit my gas reading (which I do on time every month), I get the “seems to high” message pop up. What should I do? Can OVO send someone to check the meter? or do I need to contact SGN? My biggest concern is that there is a problem with the meter and for the past year I may have been paying too much! Help and advice would be much appreciated. Thank you
Best answer by Amy_OVO
I've slightly tweaked your question just to make it easier for other users to find if they have the same question.
The "seems too high" you are seeing on your MyOVO when you submit a reading, is there as a bit of a buffer warning to ensure you don't enter an incorrect reading, you can't remove a reading once you've added it.
You mentioned you've only been in the property a year which would explain why you are still getting this message. The consumption in the property may have been less than what you're using, we use 3-5 years of historical readings to estimate usage, as time goes by the estimates will become more in line with your consumption and the message will disappear.
It's nothing to worry about!
Hope this helps