OVO have stopped me from switching away to British Gas since June because of this
This has cost me time ,worry and money
i have been fobbed off, never had a reply from the same person and had different info all along.
i was told 3 times the switch would be allowed only for BG to contact me to say it had been refused.
I have asked 4 times that my correspondence and documentation I emailed in be sent to OVO complaints department so
that it can be resolved properly including the meter reading and billing queries
This request has been ignored.
OVO gives the impression of providing good Customer Service but the Service I have received is appalling and a been nightmare for a consumer who has done nothing wrong .
Best answer by Eva_OVO
If the readings aren't in line with each other we may have to raise a read dispute to get this sorted, the readings will need to be out of a certain tolerance so we can do this. You'll need to get in touch with the team so they can look into this. You can message us on Facebook and Twitter, just confirm your name, DoB and full address. Or continue to email the team on firstname.lastname@example.org - it's likely a different agent will respond to the email. They'll also be able to confirm why the switch has been objected to.
The agent will initially try to resolve the complaint you've raised, it can't just go straight to the Complaints team. Read about our complaints procedure here.