Please can you send the monthly email closer to the date when the reading is required? At present I am getting a reminder on the 14th of the month, asking for a reading on the 20th. But email really doesn't work on that sort of timescale. When I get an email I like to respond immediately, or at least by the following day. If an email is left for a week, it disappears off the bottom of the inbox page and gets forgotten. So can I get my reminder on the 19th instead of the 14th please?
Best answer by Tim_OVO
Great question - I've changed the title and added some tags though. This is just to make it easier for other users to find.
I'm sorry to be the bearer of bad news, but I'm not able to change the date for when these email reminders get sent out. It's an automated process. The idea behind the 5 day delay is this: we want those readings before the bill date. We want them bad. So bad that we don't mind if they're a few days early. So for those customers not as on the ball as you, who open their emails a few days late, it's not too late.
Hope this makes sense,