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I've entered incorrect meter readings, how can I correct them?

  • 2 January 2019
  • 3 replies
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i have submitted my metre readings incorrect how can i change
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Best answer by ITGeek123 3 January 2019, 11:43

Hi @donnaforster

If I have made a mistake I normally just re-submit my meter readings, maybe the day after, you should be able to do this online through your account. From what memory serves. I believe OVO use the latest meter readings to bill you. I may be mistaken, but that is what my brain is telling me. If re-entering them online doesn't work, or if you are worried, call OVO customer support: 0330 303 5063 😁

Please let me know how you get on.
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Hi @donnaforster

If I have made a mistake I normally just re-submit my meter readings, maybe the day after, you should be able to do this online through your account. From what memory serves. I believe OVO use the latest meter readings to bill you. I may be mistaken, but that is what my brain is telling me. If re-entering them online doesn't work, or if you are worried, call OVO customer support: 0330 303 5063 😁

Please let me know how you get on.

I entered gas for electric and electric for gas in my readings today. I seem unable to cancel my entry in my online account. How do I reverse the entries?

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Check out the above thread, @Mairead, you’ll find the help you need!

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