Hi I submit my meter reading on a monthly basis on or around the 15th of the month. Both Gas and Electric submitted at the same time. Why cant you process me just 1 bill per quarter for both Gas and Electric as did Scottish Power rather than 1 per month for each service separately?
Best answer by Transparent
Hi @buckju, I need to correct what I wrote above. You can have quarterly Statements from OVO, and yet still pay monthly.
However, I'm still unsure why you're getting separate bills for electricity and gas. I wonder if the "start dates" that OVO registered for taking over your supplies didn't coincide for some reason. You'll need to ask them directly using the contact details I gave above.