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Awkward access to gas meter - additional charges?

  • 16 March 2017
  • 4 replies
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Hi the gas meter in my home was boxed in under fixed seating by a previous owner who moved the kitchen to another room in the house. Whilst the meter can be read OK, the seating makes access a little awkward. if the engineer decides the meter must be re-located will I have to bear the cost of that? Can I get an engineer visit to assess the situation without obligation, or is it the case that once I request a smart meter the process cannot be stopped?
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Best answer by stateofit 17 March 2017, 09:00

Legally speaking your energy company Own the meter in your house, and will require access to it occasionally to check it still works, and is safe, and to read the register of course...

If a smart engineer comes out and judges that they're unable to do the meter exchange they'll simply abort the job, they won't tell you that it Must be moved and hand you a bill for the work.

One simple option is to send OVO some pictures of the meter and its surroundings to hello@ovoenergy.com. A smart phone makes that faily easy to do. Include your account number, and the reason for sending the picture such as "I'm considering a smart meter exchange, does it look possible from these pictures" and they'll look into it...
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Userlevel 3
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Legally speaking your energy company Own the meter in your house, and will require access to it occasionally to check it still works, and is safe, and to read the register of course...

If a smart engineer comes out and judges that they're unable to do the meter exchange they'll simply abort the job, they won't tell you that it Must be moved and hand you a bill for the work.

One simple option is to send OVO some pictures of the meter and its surroundings to hello@ovoenergy.com. A smart phone makes that faily easy to do. Include your account number, and the reason for sending the picture such as "I'm considering a smart meter exchange, does it look possible from these pictures" and they'll look into it...
Userlevel 5
Badge +2
Thanks, stateofit - fab reply!

From a Moderators point of view, I'd advise you to send these photos to the Social Team via Facebook private message or Twitter direct message, White Horse. You'll need to include your full name, DoB and OVO account number so the team are able to look into this further for you.

Lucy
Thanks for the advice. I'll look into it more. I don't use twitter though and I don't use facebook much either, so it will need to be email. The house is a listed building so an external meter box won't be allowed
Userlevel 5
Badge +2
Thanks for the advice. I'll look into it more. I don't use twitter though and I don't use facebook much either, so it will need to be email. The house is a listed building so an external meter box won't be allowed

Thanks, okay. You can find our Customer Care teams contact details here: https://www.ovoenergy.com/contact.

Lucy

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