I booked another appointment for 31st January - the earliest they could provide. Yet again, no engineer and no contact from OVO. Another day wasted, lost wages and so on.
The worst aspect of this fiasco is that I have no kitchen and have not had one since early in January and I cannot have the new one fitted until this work has been carried out.
Engineers' visits are booked 17 days in advance...... that is not good enough, clearly OVO needs more engineers!
Best answer by Slinky
I've just looked at the advice for customers regarding installation and the below paragraph is interesting..., as OVO failed to give you at least 24 hours notice they should be paying you £30 for each failed visit.
What should I do if I need to change or cancel my installation appointment?If you need to cancel or reschedule your appointment, get in touch with us straight away. You need to give us at least 24 hours notice or you’ll have to pay a £30 cancellation fee.
Source: Before your Smart Meter Installation