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Meter reading history lost after new meter installation, is this normal?

  • 17 January 2020
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We recently discovered a gas leak and this resulted in a new meter being installed (not a smart meter). Unfortunately, our meter reading history has also been wiped from the website. I would've expected it to show the final reading for the old meter and a 0 reading for the new reading. Has anyone else had a similar.problem?

UPDATE: apologies for typo in the title, it should've read "Meter reading history lost after new meter installation"

 

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Best answer by SR3 20 January 2020, 19:31

Once you have had a new meter I don't believe you are able to access these anymore through the website as it will only show the current meter. However, you can see all previous readings on your statements which you can download from My OVO.

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Once you have had a new meter I don't believe you are able to access these anymore through the website as it will only show the current meter. However, you can see all previous readings on your statements which you can download from My OVO.

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