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Why is my IHD not showing electricity usage??

  • 8 May 2020
  • 3 replies
  • 186 views

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the helpline , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution?

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Best answer by Transparent 8 May 2020, 15:24

Hi @TimothyFinn and welcome to the Forum.

There are many OVO customers presently reporting loss of data from Smart Meters. I collated a list of the main categories over here a month ago.

It’s also worthwhile reading through this other Topic about missing gas readings because OVO’s responses to a customer are being discussed.

By all means send an email to them but I’m also going to tag @Tim_OVO so that he add your report here to the growing list.

Please check your online Usage graphs and the indicator LEDs on your Communications Hub. Post here again if there are also faults/errors in either of these locations.

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Hi @TimothyFinn and welcome to the Forum.

There are many OVO customers presently reporting loss of data from Smart Meters. I collated a list of the main categories over here a month ago.

It’s also worthwhile reading through this other Topic about missing gas readings because OVO’s responses to a customer are being discussed.

By all means send an email to them but I’m also going to tag @Tim_OVO so that he add your report here to the growing list.

Please check your online Usage graphs and the indicator LEDs on your Communications Hub. Post here again if there are also faults/errors in either of these locations.

Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the helpline , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution?

ISSUE GOT SOLVED!!

Userlevel 7
Badge +2

I wonder how it got solved @TimothyFinn ?

Since it happened over the weekend, I rather doubt it was from deliberate manual intervention.

There are all sorts of bugs with “data loss” that seem to mysteriously correct themselves. That’s going to make it very difficult for OVO’s programmers to track down what’s happening.

For example see this comment from a Smart Meter Engineer about a fault that went away when he sent a Read-Command to the meter.

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