Okay, here goes... Smart meters installed in June 2019, except they weren't commissioned until January 2020. Since then my meter readings are being sent hourly to OVO and my usage is visible online after 24 hours, but my IHD is only showing gas usage. I've asked the email team , about showing electricity usage on the IHD and after 16 days advised that they'd requested my IHD's firmware to be refreshed and I should wait 48 hours and turn my IHD off and on. I've tried this but after 3 days nothing has changed and I'm looking to try and resolve this before the anniversary of the installation (although maybe I'll get a prize for the longest smart meter installation?) Can anyone suggest a solution?
Best answer by Nancy_OVO
Updated on 12/10/20: If you have a Aclara or Honeywell/Elster (SMETS2) smart meter and IHD, see this topic guide to diagnose connection issues.
If you have a Secure Liberty smart meter and Chameleon IHD, see this IHD guide to diagnose connection issues.
If you have a Secure Liberty meter with a Pipet IHD, see this IHD guide to diagnose connection issues.