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Why is my Chameleon IHD not working?

  • 12 February 2018
  • 18 replies
  • 5179 views
N
Rank

Hi

Since having my new meters fitted the IHD loses its connection, sometimes for a month, I think it's faulty, does anyone else have this problem?

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Best answer by Tim_OVO 6 March 2019, 13:27

 

Updated on 01/10/20: If you have a SMETS2 smart meter and IHD, see this topic guide to diagnose connection issues.

If you have a SMETS1 smart meter and Chameleon IHD, see this IHD guide to diagnose connection issues.

If you have a SMETS1 meter with a Pipet IHD, see this IHD guide to diagnose connection issues.

 

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18 replies

Lucy_OVO
Userlevel 5
Hi

Since having my new meters fitted the IHD loses its connection, sometime for a month, i think it's faulty, does anyone else have this problem ?

Hey Nat995,

Have you tried to move the IHD closer to your electricity meter? It may keep cutting out due to connectivity issues.

Lucy
You guys know what’s watt
N
Rank
Hi,

I have tried this and it has no effect at all

Thanks
A
Hmm - we might need to check the communication strength of your smart meters, @Nat995

Send us a PM on Facebook with your full name, DoB and account number so we can look into this for you - https://www.facebook.com/ovoenergy.

Thanks,
Emma
R
I've had my smart meter a good six months I think. It has stopped updating when I switch appliances on for example I know my dehumidifier runs at 6p an hour but it displays 2p an hour. It used to update as I turned things off and on as I assumed it was supposed to do. It often shows 0p an hour when I have things on, fridge, freezer etc. I've contacted ovo by email who have told me this is because it is set to send a meter reading once a day not every half hour. I think they have mis understood my question? It definitely used to work, and my understanding was it was a live update to show you what you were using!
A
Hey @Roxannesiddall - I've moved your query over here. Just check out the 'best answer' at the top.
R
Rank
I hope someone can help me - the IHD was set up Wednesday lunchtime (now Friday eve) and it still is waiting for current data apparently and does not seem to know when i am putting kettle on etc...is this normal or if not what do i have to do to get it fixed without calling someone and losing my Self Service Reward? Thanks in advance!
Tim_OVO
Rank
Userlevel 7

 

Updated on 01/10/20: If you have a SMETS2 smart meter and IHD, see this topic guide to diagnose connection issues.

If you have a SMETS1 smart meter and Chameleon IHD, see this IHD guide to diagnose connection issues.

If you have a SMETS1 meter with a Pipet IHD, see this IHD guide to diagnose connection issues.

 

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A
Rank
We have had smart meters put in, ihd arrived a week or so later. It was 'switched on' ovo's end but all we've had is 'waiting for current data' for a week. Any ideas?
A
Rank
So, no one knows anything?
Barnabee
Rank
Userlevel 3
Lots of people get this problem, including me. If you have tried the usual switching it off and back on after a minute and moved it closer to the meter then it is unlikely to work for 6 to 8 weeks whilst your accounts are being set up correctly.

It is not just OVO customers experiencing this problem. The energy forums are awash with complaints about IHDs. The energy company Bulb has recently put out a statement apologising and a full explanation of what went wrong. Apparently there is a fix coming out in September for the type of IHD that we have been supplied.

The system appears to have been rushed in without being fully tested.
A
Rank
Nice one, thanks for taking the time to reply.
Amy_OVO
Rank
Userlevel 6
Thanks for stepping in @Barnabee, we tend not to moderate over the weekend @Adam1968uk, but we will try and get back to you as soon as we can.

@Barnabee's info is bang on, but it may not apply to your meter type. I've moved your posts here, this topic helps cover the answer please check out @Tim_OVO's answer below for your next steps!


I hope someone can help me - the IHD was set up Wednesday lunchtime (now Friday eve) and it still is waiting for current data
Still not connected, @reginaldo ?

Make sure it's near the electricity meter, and look for the 'WiFi' symbol top left of the meter screen. If it's not there, we might need to 'pair' the device to the meter, which we need you to call to sort: 0330 303 5063
OVO-Joyed to help!
R
Rank
Thanks for tip - I was told that a next gen version would be sent to me (apparently the one I have is showing nonsense) which is a known fault (?!) anyway that was a full 3-4 months ago - does anyone know what is the status update for the new gen IHD?
Amy_OVO
Rank
Userlevel 6

That is a while, @reginaldo, please get in touch with our team.

You can send us a message on Facebook, Twitter and our Help centre has online chat, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 30 5063.

😊

OVO-Joyed to help!
N
Rank

My IHD used to only show electricity and not gas, and OVO could only get gas readings. I noticed OVO were now getting gas readings and electricity readings so I switched on the IHD after it had been left unplugged for months. It picks up gas but not electricity now, and doesn't show live use.

 

Anything to fix this?

Amy_OVO
Rank
Userlevel 6

Take a look at the best answer, @neilwjsimpson, if it doesn’t help please reach out to the team. 

OVO-Joyed to help!
W
Rank

My IHD is not working and the following 

  • The time is showing 00.00
  • The WIFI symbol is on but flashing
  • The IHD is approx. 0.5 metres from the meter
  • About a week ago I first noticed it was off
  • It repeatedly tries to login to the router but fails with all red amber green lights flashing intermittently
Amy_OVO
Rank
Userlevel 6

I’ve moved your post here, @wiltshiredon, check out the best answer for further info. 

OVO-Joyed to help!

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