Had this on display screen for three days
Best answer by Transparent
View originalUpdated 04/06/2020
Hi
A. There has been a long-term problem with the Chameleon IHDs displaying erroneous costings. This is resolved when new software is installed (remotely) into the Communications Hub.
Have a look at this post here on another topic and the ensuing clarifications.
B. When an IHD is first supplied to a site, it has to be "paired" with the Communications Hub. So did OVO provide you with instructions to do this?
In either case, there is unlikely to be anything wrong with the IHD itself.
If the IHD hasn’t been paired yet, call the team on 0330 303 5063 so they can guide you through this.
Oh dear, let’s get this new IHD send out cancelled,
Hi everyone, had a new Smart meter fitted today and IHD was working for the electric, I was told the gas may take up to 2 days to show on screen. Suddenly the gas symbol came on and now I have "waiting for cost now" on the screen and have lost the usage totally, as a newbie to this IHD, is this correct and will it sort itself out? Hope this makes sense and someone can help. Thanks
Smart meters installed a week ago. After 36 hours the IHD no longer displayed the current cost of energy being used; an envelope icon appeared at the top, and ‘new message’ and ‘waiting for cost now’ have been scrolling ever since. How do I open this message? Will the original display ever return??
Disappointed this morning to find the IHD had reverted to only showing gas usage. Disconnected the power supply and turned IHD off. Waited 30 seconds and reconnected power supply. After a few seconds, pleased to say all back to normal. Much relief.
Hi
Having had a recent IHD “waiting for data” error (now fixed) I was reviewing some of these older posts on the forum.
Did you get your IHD and smart meter sorted out? You mention solar panels - I had those problems in the early days which took weeks to sort out. The basic problem was that the firmware in the meter as delivered reports problems if it sees reverse current flow - ie power flowing from your panels into the grid (it was a security thing in case people reversed the meter connections). The meter needed new firmware to be installed on-line, but couldn't do that if it was reporting the reverse flow error which busied out it’s connection to the network. So I had to turn my solar generation off for a few days while they uploaded the new firmware, then everything worked OK when I was told I could turn it back on again. Did you have to go through that process, or did you have a meter installed which was OK with solar panels?
Tony
Tony,
I tempt fate to say that my IHD is working fine and has been for the past few months. I have not had any problem with the solar panels and have not needed any new firmware. It is a SMETS 2 meter which seems to also display energy transferred to the grid.
Regards,
Kevuk
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