If i look at the tariff on the device it states (these are not correct for my plan):
Electricity 16.18p / kwh, 28.77p daily
Gas 3.48p / kwh, 28.77 daily
But when I press the home button the calculations do not make sense:
Electricity: 9.57kwh used today £18.39
Gas: 25.38kwh used today £0.89
Looking at the calculated costs it is clear that there must be a bug in the calculation for the electricity.
I would like to know how OVO are going to fix this bug? Recall? Or can they update the devices remotely?
Best answer by Emily_OVO
When customers have a smart meter installed, we suspend their billing for 4 - 6 weeks just while we make sure all the information we use to calculate their statements are correct. The reason I mentioned this is that during this period there can be a period during which the monetary amount or unit rates displayed may be inaccurate, as we won't yet have loaded the correct tariff on to your meter.
Rest assured that this will be resolved before your first statement, and in the meantime the actual kWh usage figure will be correct. You can find more details about this here.
Hope this helps!