Ever since I've had my Smart Meters installed, my IHD has definitely been showing incorrect rates, even if you take into account that it shows VAT and My Ovo doesn't.
How do I get this corrected on the IHD so the estimated spend figures in £ are correct?
Under Electricity on the IHD the tariff is 'NEWENERGY' and Gas is 'Ovo Variable'.
Best answer by Tim_OVO
Updated on 03/03/2021: If you have a S2 smart meter and IHD, see this IHD guide for any issues you come across.
If you have a S1 smart meter and Chameleon IHD, see this IHD guide for any issues you come across.
If you have a S1 meter with a Pipet IHD, see this IHD guide for any issues you come across.
There's a few elements to this query, but I've tailored the topic title so that other users with an IHD price query can find it and see my response.
The tariff name shown on the IHD doesn't match with that shown on My OVO, but the prices should. As you mentioned, the In Home Display will show your prices including VAT, and your My OVO page doesn't, but if your unit prices and standing charges are different by more then 5%, we might need to check that it's linking up correctly. If that's the case, send us a message on Facebook, Twitter or webchat via the Help Centre.
As for that estimated bill screen, this doesn't link up with the bills on My OVO, and will only reset on certain occasions such as a tariff change. As a result, I'd suggest you disregard this screen and look online for your account billing. There's a topic about this estimated bill screen that you might want to check out here.
Hope this helps,