My in home display, a Secure Pipit 500, has been showing the same information for over a month now even though it says the information has been updated to the current date and time. How can I reset it to show the correct information?
Best answer by Tim_OVO
Updated on 15/12/20: Here’s some causes (see full topic here) of connectivity issues with your In Home Display (IHD) and smart meter:
- Distance: make sure your In Home Display is near your electricity meter. If it’s not connected or isn't showing usage data, move it closer!
- Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it.
- Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.