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Why is the tariff rate on my IHD incorrect?


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The standing charge and kWh rate on my Chameleon IHD are higher than my account tariffs . My Account tariffs are correct, any way to correct the IHD display? Thanks.
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Best answer by ITGeek123 8 October 2018, 16:16

@MickG

Hopefully this helps your issue.

https://forum.ovoenergy.com/ihd-in-home-displays-64/pipit-500-in-home-display-ihd-showing-incorrect-prices-why-329

Credit goes to @Darran_OVO

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6 replies

Userlevel 6
Badge +1
Hi @MickG

Have you tried restarting the smart meter display by turning it off and on again to see if this will help re-sync.

Thanks
Matt
Hi Matt, thanks for your response. I turned off the smart metre for 30 mins but unfortunately the readings are still incorrect. They are as follows; actual standing charge is 23.50p per day per fuel. The IHD display reads 28.77p .Actual electric charge = 11.93 kWh, display = 14.53. Actual gas change = 2.62 kWh, display = 3.19.
Userlevel 6
Badge +1
@MickG

Ah dude, I am sorry that didn't work. In my profession that normally works when I ask customers to do that haha. Ok, the best thing to do would be to speak with OVO amazing customer service. I would advice you give them a call on 0330 303 5063
Userlevel 6
Badge +1
@MickG

Hopefully this helps your issue.

https://forum.ovoenergy.com/ihd-in-home-displays-64/pipit-500-in-home-display-ihd-showing-incorrect-prices-why-329

Credit goes to @Darran_OVO
Hi, just a quick update for other members future reference. After following the link in the previous post I sent a DM to the ovo Facebook site which was picked up within an hour by Emma and my problem has now been resolved.
Great, only problem is that because I contacted ovo to resolve the issue I think that I have now lost my duel fuel discount for this quarter according to the new rules regarding the payment of the discount.
I think this very unfair unless the powers that be agree that I was reporting a fault in which case my discount remains on my account.
Userlevel 6
Badge +2
MickG wrote:

only problem is that because I contacted ovo to resolve the issue I think that I have now lost my duel fuel discount for this quarter according to the new rules regarding the payment of the discount. I think this very unfair unless the powers that be agree that I was reporting a fault in which case my discount remains on my account.



@MickG there was no credible way for you to "self-serve" this problem via the website, so I don't think you should lose your discount. Check your next statement and contest it if you do.
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