Best answer by Tim_OVO
Updated on 15/06/20:
Here’s some causes of connectivity issues with your In Home Display (IHD) and smart meter:
- Distance: make sure your In Home Display is near your electricity meter. If it’s not connected or isn't showing usage data, move it closer!
- Home Area Network (HAN): your smart meter(s) might not be on the HAN, preventing devices from connecting to it.
- Firmware: there might be a firmware issue with the IHD or smart meter, that’s causing connectivity issues.