My Chameleon In Home Display (IHD) is only displaying my gas usage and not electricity. Signal is good and everything else is working ok but electricity usage is not showing. Any ideas please
Best answer by Beth_OVO
It sounds like be a communication issue with the meter and the IHD, so it may also be worth checking with the Customer Service team at email@example.com or messaging the Facebook or Twitter team to see!
We may get you to carry out a quick survey; your answers will help us work out what’s causing the problem! Here are the questions you'll be asked:
On the electricity meter, can you confirm if the middle of the 3 red lights (labeled as WAN) near the top left of the meter is flashing or solid? In the bottom right hand corner of the gas smart meter screen, there is a HAN symbol. The symbol itself will either be; flashing or solid. Can you tell me which?
When you press 0 on the keypad of both meters, can you tell us if the meter display begins to cycle through various screens; starting with the date and time, or displays the phrase 'COMMISSION - YES OR NO'?