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Why does my IHD keep restarting?

  • 8 September 2019
  • 1 reply
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Hi,
had my electricity Smart Meter installed yesterday and was provided the IHD
It was working fine until i noticed last night it had restarted. Thought this was maybe an overnight thing as id just had the meter installed.

Ive noticed today however that it restarts every minute, showing the three lights and “welcome to your energy monitor” and doesn't show me anything because it doesn't get chance to connect to my meter.

anyone got any ideas what could be happening it if i can fix it?

its plugged in all the time but if i unplug it, after the minute it shuts down instead of restarting.
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Best answer by Nancy_OVO 10 September 2019, 14:46

Hi @cal_akerz

If you're unplugging it, then it'll lose power and will likely have disconnected from your meters.

I'd advise giving the team a call on 0330 303 5063 so they can help you re-pair your IHD with your meters.

Hope this helps!
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Hi @cal_akerz

If you're unplugging it, then it'll lose power and will likely have disconnected from your meters.

I'd advise giving the team a call on 0330 303 5063 so they can help you re-pair your IHD with your meters.

Hope this helps!

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