However, i'm hoping that there is a way forward using the smart gateway. Looking more closely at the device it seems to be a fairly standard telegesis zigbee data collector. It has a web based management interface but I do not have the username/password for this. Does anyone know what it is? If I can get into the config then the sever that it posts to could be changed to my own one and then OVO can switch off whatever they like!
TLDR; Does anyone know the username/password for the smart gateway management interface?
Best answer by Emma_OVO
I thought I'd jump in here!
As you've all heard, unfortunately we've made the difficult decision to remove this feature as we're aware that there's been ongoing issues with it.
Rather than provide a poor service which results in a poor customer experience and customer contact - we’re going to stop providing the features to focus on other technology that will provide a better customer experience.
This doesn't stop you from being able to see any usage information as you can still access this on your In Home Displays (IHDs).
You'll need to disconnect your Chameleon IHD from your Wi-Fi and (if you have one) turn off your Smart Gateway. Your IHD will continue to work as a display unit but won't send us data anymore - we'll get this directly from your smart meter.
If you have a Smart Gateway, it can simply be unplugged and recycled as an electrical device. If you have a Wi-Fi connected IHD, it can continue as an In-Home Display by following these steps:
1. Tap 'OK' once to enter the menu.
2. Navigate to 'Adjust settings'; then tap 'OK' to enter the submenu.
3. Navigate to 'Wi-Fi options'; then tap 'OK' to enter the submenu.
4. The device will say 'Leave network'; tap 'OK' to leave the Wi-Fi network.
5. Your device will now function as a normal IHD.
If you have a Smart Gateway and don't have a Pipit or Chameleon IHD, send us a PM on Facebook with your full name, DoB and account number so we can get one posted out to you.