Nice chap from OVO installed gas and electric smart meters last week, but had run out of the in home displays. Said he'd place an order for one but I haven't heard anything since. Meters are reading fine as far as I can see from the OVO app, but to get the full benefit of the upgraded meters I'd still like to have the display unit.
We get the monthly self service discount and when you call OVO it warns that you'll lose this unless you use the app to solve your query... Can't find anything on there about this query so reaching out to the forum in case you have any further advice.
Best answer by Barnabee
Explain you have yet to receive your IHD as promised following the install of your meters. Menttion which type of meters you have (probably SMETS2).
You will not lose your self service reward. Hopefully in 5 to 10 working days an IHD will be pushed through your letter box. Simply ring the number in the letter with the IHD (not the 0800 one as it doesn't work) and OVO will configure it from their end.
Then if you are like me you will have a wonderful paperweight that does little until your accounts are sorted out. I am almost at the 6 week stage and all mine does is tell me the time and that it is waiting for current data.