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Pay monthly customer - why is my Pipit 500 IHD asking me for a PIN?




How do I change my network settings on my display box. I am being asked for a 4 digit pin which I don't have?
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Best answer by Tim_OVO 20 March 2017, 15:55

How do I change my network settings on my display box. I am being asked for a 4 digit pin which I don't have?

 


Great question, Lorraine - this is something other users may want to know, so I’ve edited the title and added another tag to make it easier to find.

If the In Home Display is asking for a PIN code it could be that the device thinks it’s trying to be removed from the network. Try moving closer to the electricity meter and resetting it to get this to disappear. Another reason it might appear is if you’ve accidentally clicked on the Wi-Fi symbol. Leave it a few minutes and it should go back to the default screen.

If I’m wrong, share it with the world via this topic (I’m quietly confident though ;)).

Tim

Updated 05/05/2020

 

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After having a smart meter installed for our electric I was given a plug-in display which proved to be a bit of a novelty but ultimately ended up unplugged and stuffed in a drawer with all our other rubbish. Thought that it was only wasting even more electric! Be green and refuse them that's my advice.
The smart meter display is not useful.
It reverts to a not useful home page that can only be read from 6 inches away.
The graphical display page is little use. If the boiler is on then it is full , boiler off nothing visible.
Can we have a home display that gives day usage against time as a block diagram - then make that the home page so it can be seen across the room.
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Hi Lucy.

Private message sent. Thank you.

I should add, just to be clear to anyone who is thinking of a getting smart meters installed. I'm a fan.

If like me you are interested in checking your usage from the previous day, along with your morning coffee, OVO have provided neat tools on their website to do just that. The estimates can be a bit off, but by the virtue of daily readings, I know precisely what my monthly bill is going to be before its even sent. And thus I've now been able to guesstimate what my electric cooker, dishwasher, washing machine and separate dryer use. Even the electric shower.

The existing in home display however is very clunky, quite old technology and I don't find it at all useful. I don't blame OVO for going the route they took initially; it's all added cost to them. However, automation, monitoring, and voice control of the smart home is where the future is at (for many) and this cannot be ignored if OVO want to be considered truly innovative.

So IF we get the promised new meter and the realtime online monitoring tools that have been hinted at, I will be a very happy customer.
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I had smart meters fitted yesterday and then the fitter told me he didn't have an IHD to leave me as he hadn't been sent any, where do I go from here?

This is just a talking shop for ovo customers , please go to the ovo website , or ring them up .

Great to have you so committed to the forum, Gampopa!

Don’t worry though Adenoah, as much as we love that this will be a place for users to interact with other users, we also welcome customer queries on here too. 🙂 After all, we would love for our forum users to share their experiences and queries with one another. Feel free to drop me a private message with your name, DoB and OVO account number so I can add you to the waiting list to get an In Home Display.

Lucy
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Hi Lucy/Darran @OVO
I have been mulling over getting a smart meter and have held off due to all the issues I have read about. But can you tell me what the latest update is? If I ask for an install now will I get an SMETS2 meter with the new colour IHD display or are there still issues with these two still. Happy to wait as not in a rush...
Anyone one got any photos of what the Gas & elec smart meters that OVO are installing look like in situ?
Thanks
Daniel


Hey Dal,

SMET2 meters haven’t been rolled out yet so if this is what you were after, it might be best to hold off for now! I’ve also attached photos of the gas and electricity smart meters that we’re currently installing.

Lucy

It might be worth digging it out of your draw, mrratcatcher as the In Home Displays (IHD) are pretty handy.

The IHD keeps you up to date with how much energy you’re using, what it’s costing you, and how much carbon dioxide (CO2) you’re producing. You can change the screen to show your current use, or your use over the last few hours, days, weeks or months. You can also choose to see how much you’re using in kilowatt hours (kWh), or what it’s costing you.

Are you a Pay as you go or Pay monthly customer?

Lucy


We're Pay monthly. I find the OVO paym website to be more useful. The IHD display I found to be poor both in quality and user experience and it never accurately gave the information I wanted - the most annoying being just a rolling total for the amount billed - when it reached £150+ when the amount was £30-40 per month was when it was unplugged and stored in the kitchen drawer! The instruction left by the installer I thought were lacking in detail. It was just attracting dust.
Hi,

I have a paper copy of the guide to In-Home displays. Is it possible to get a pdf so that I can then recycle the paper one?

John
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I had smart meters fitted yesterday and then the fitter told me he didn't have an IHD to leave me as he hadn't been sent any, where do I go from here?

This is just a talking shop for ovo customers , please go to the ovo website , or ring them up .
The display is almost useless.
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Hi Tim i hope its going to be a colour display 😊
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Since there seem to be lots of people wanting an IHD, can I send mine to someone? After the first week, it went into a box of electronic junk. I do have the MyOvo usage page permanently open on my laptop though. I find that far more useful and interesting, especially when used in conjunction
with an emonTx providing 10 second readings of electricity usage. I've calculated how much energy my fridge/freezer uses per 24 hours, how much it takes to boil a mug of water, how much for a laundry wash at 30 degrees, and how much is used by the bits and pieces that are plugged in permanently, such as internet router, smart meter router, emonTx, cordless phone etc.
I like the estimated bill function on the IHD, but it has only been of use in month one as it does not appear to reset after that month's readings have been taken - so our screen shows the cumulative amount since day 1. Do I need to reset manually? If that is the case, have not found how to do it.
Hope the new version is much more useful than the old one. I no longer bother with ours.
When will it be available and how do I get one?
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I have had a smart meter for about a year and am quite happy with it. I also requested an In Home Display, but quickly gave up using it. I think it is a complete waste of time, when I can access the relevant information online through MyOvo.

People on this forum presumably have internet access, so my advice would be not to bother with the In Home Display at all and use MyOvo instead.
Hi Lucy/Darran @OVO
I have been mulling over getting a smart meter and have held off due to all the issues I have read about. But can you tell me what the latest update is? If I ask for an install now will I get an SMETS2 meter with the new colour IHD display or are there still issues with these two still. Happy to wait as not in a rush...
Anyone one got any photos of what the Gas & elec smart meters that OVO are installing look like in situ?
Thanks
Daniel
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It sounds like you’re referring to the ‘Estimated bill’ section on the In Home Display (IHD). You won’t be able to reset this part (or the IHD) but you’ll be able to see your usage for the day, week and month via the ‘History’ tab.

Lucy


That's a short fall in the system and MUST be fixed otherwise the display is useless as a chocolate tea pot.
@Nancy_OVO Is it possible for existing users to get one of the newer displays. My old Pipet (installed in March 2015) is certainly showing its age with a dim display (not that I got much useful info from it anyway though as OVO never seem to get the right tariff details loaded) and is difficult to read.

I can't connect my IHD to my Smart meter. It asks for a Pin when go to settings (I dont know what this is and to reset I need to contact Ovo) the screen is simply saying no data? Is this a simple solution?

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Take a look at the best answer at the top for more help with this, @Darryl.

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@Foxcub

Thanks for your post, as @Mattj3135 advised, be good to get more info on this one, so other users can help.

I've also moved your question on this existing conversation around the IHD as some of the other comments may well help.

Thanks

Darran
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It sounds like you’re referring to the ‘Estimated bill’ section on the In Home Display (IHD). You won’t be able to reset this part (or the IHD) but you’ll be able to see your usage for the day, week and month via the ‘History’ tab.

Lucy
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After having a smart meter installed for our electric I was given a plug-in display which proved to be a bit of a novelty but ultimately ended up unplugged and stuffed in a drawer with all our other rubbish. Thought that it was only wasting even more electric! Be green and refuse them that's my advice.

It might be worth digging it out of your draw, mrratcatcher as the In Home Displays (IHD) are pretty handy.

The IHD keeps you up to date with how much energy you’re using, what it’s costing you, and how much carbon dioxide (CO2) you’re producing. You can change the screen to show your current use, or your use over the last few hours, days, weeks or months. You can also choose to see how much you’re using in kilowatt hours (kWh), or what it’s costing you.

Are you a Pay as you go or Pay monthly customer?

Lucy
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Hi I was wondering when I will be getting an energy monitor to go with the smart meter. I ordered on the web but it didn't arrive and I've no idea if or when it will be delivered.

Hey swelch56,

When your smart meters were installed, your In Home Display (IHD) should have been given to you during the smart appointment. If it wasn’t then we’ll need to request that a new one is sent out. To get this done, please contact our Social Team via Facebook or Twitter and they’ll be happy to put this request in for you.

I’ve also moved your topic onto this thread as a few other customers might also be able to share their experience too.

Lucy
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The point of us all paying extra on our energy bills towards smart meters was so that we could help reduce our energy consumption. A key intelligence this would provide was being able to monitor power consumption easily through an IHT to help us make more intelligent decisions on energy use.

Unfortunately the OVO smart meter IHT seems to be a complete failure.

1. Running on, rechargeable, batteries it just powers off after about 45 seconds. It then needs to reboot by you turning it on again. This hardly makes it easy to monitor power consumption.

2. Plug it into the mains and switch to power display and all is good. Until a few minutes later when it reverts to showing your bill, which is of no use whatsoever in helping you monitor and change your energy consumption.

Please tell me I have a dud unit, or that there is a setting I can't see to make this device deliver smart information that is actually useful?


Hey websanity,

The In Home Display (IHD) won’t stay on all the time, but you can wake it up whenever you need to use it.

The estimated bill is the screen that it will revert to but you can check your consumption and monitor your usage under the ‘history’ tab.

Lucy
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Sure thing @Rooty- if you would like to return your In Home Display to us, Rooty, please pop me a private message confirming your name, DoB and OVO account number and I can get a envelope sent out to you.

We were running a trial for a new IHD, but this trial has now stopped. We’re currently collating the information and sussing out the best next steps.

Lucy

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