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My Pipit 500 is broken - can I get a replacement?


The title pretty much says it all.

I looked up the website on the Pipit documentation - www.securetogether.com - and they don't seem to exist any more.

Do Ovo have spare Pipits?
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Best answer by Anonymous 8 June 2018, 16:04

If the In Home Display (IHD) is faulty we'll happily replace it, @cromptontv

You'll need to send us your faulty IHD - once we've received it we'll send you out a new one. Send us a PM on Facebook with your full name, DoB and account number so we can note down that you'll be sending back an IHD and so we can send you out a pre-paid stamp.

https://www.facebook.com/ovoenergy

I'm sorry you've not had your replacement arrive yet, @sam_cat. Send us a PM on Facebook with the above details so we can chase it up for you.

Cheers,
Emma
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7 replies

Userlevel 2
Good luck... Mine was sent back for replacement, promised to be shipped within a couple of weeks, nothing showed. Chased, promised it would be sent, nothing still.

😕
If the In Home Display (IHD) is faulty we'll happily replace it, @cromptontv

You'll need to send us your faulty IHD - once we've received it we'll send you out a new one. Send us a PM on Facebook with your full name, DoB and account number so we can note down that you'll be sending back an IHD and so we can send you out a pre-paid stamp.

https://www.facebook.com/ovoenergy

I'm sorry you've not had your replacement arrive yet, @sam_cat. Send us a PM on Facebook with the above details so we can chase it up for you.

Cheers,
Emma
Thanks for this. It’s been accidentally knocked off its wall mount and the battery holder has cracked so it doesn’t hold batteries in. Not sure if this will qualify as faulty. So I’m expecting your reply. I’m in the brace position.
Userlevel 7
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Reply incoming @cromptontv - this wouldn't be a fault, it's just broken. We would send out a new In Home Display for a charge of £28. This can be arranged by calling us on: 0330 303 5063. There's no need to send the IHD back though.
I had my smart meter installed at the beginning of the month, the engineer said that IHD will be delivered by post.
It has been 3 weeks now, but no sign of it.

Is anyone aware of any delivery issues for IHD? Anyone else also waiting for one to be delivered?
Userlevel 5
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I've popped you post here, @csty, the above info will help. I'd recommended getting in touch with our team, they'll be able to check out the delivery status of your IHD.

You can send us a message on Facebook, Twitter or email the team on hello@ovoenergy.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 30 5063.

Hope this helps!
thanks @Amy_OVO . I have reached out to OVO on Facebook.

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