Why have I not got a home display with my smart meter
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Best answer by Tim_OVO
View originalHiĀ
So let me just check a couple of things:
I can advise a bit more once I have those answers, but please also fill out your Forum Profile because thatās where we look for basic background information.
You should also know that simply having an IHD delivered wonāt solve the problem. It has to be paired with the Communications Hub for your property. That requires active conversation between you and an OVO Engineer because there are actions to be taken at both ends of the link. You canāt just press buttons at your end!
Hi, Iāve moved your question to this topic as it should help answer how you can get a new IHD.
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However,
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All the best,
I am a new ovo customer have an online request to submit meter reading before 28th June as the energy switch was on 23rd June. No IHD was provided at the install. The WAN light is flashing Red. It is SMETS1 secure meter.
I am part of V2G trial with solar PV so I export and import electricity with OVO. On pressing button 9, I get 95kwH imported and about 135 kwH exported as EV has not been used for the last 4-5 days since the install. Also since it has been quite sunny last few days PV have been averaging at 15-20kWh per day.
Any suggestions on how to get IHD delivered and configured for the install?
Heads up,Ā
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Press 9 on the meterās keypad to confirm your meter readings needed for the online accountās opening meter readings. After Imp kWh, and Exp kWh, it will be the reading!
Updated on 04/01/23 by Emmanuelle_OVO
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Sorry to hear you didnāt receive an In-Home Display when your smart meters were installed, sometimes this can be due to stock issues when the engineer visited.
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If you make out Support Team aware that youāre missing this device (either since an installation or if youāve just moved in) they can get one popped in the post for you as soon as possible. If your meters were installed by another supplier, youād need to check that theyāre currently compatible with OVO as weāll need to be in communication with the meters to get the device paired. We can usually communicate with any S2 meters and Secure S1 meters. If youāve got another type ofĀ S1 meter itās worth checking whether the meter has been āenrolled and adoptedā allowing it to communicate with all suppliers - more in on this here.
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If you havenāt already checked it out thereās also some really great usage data available on yourĀ online accountĀ or OVO app (download forĀ AndroidĀ orĀ iOS) - find out how to access this info on thisĀ great guide. Just one of the great benefits of going smart!
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We have a great guide made by one of our top volunteers, why not check it out:
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OVO member but not got a smart meter yet? -Ā Book today!
Smart meter lost communication with us? Fill out this Online Form.
Interested but not yet an OVO member? -Ā Check out our plans!
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HOW DO YOU CONTACT THESE COWBOYS? No Contact us on the website, emails cant be replied to, no phone number given except for āEmergenciesā, they are hiding behind thier websoite and giving No customer service.
They promised me an In House Display in the post after my meter was fitted. That was 4 months ago - nothing! Went to the help file where it tells me they will send an IHD if youāve not had one - but no button to request one!
Theyāve upped my standing order by Ā£35 per month based on estimates because my smart meter is not working. They promised to send someone out a few days after fitting to connect it to the WAN - nothing.
Good morning
The contact details can all be found at the bottom ofĀ https://help.ovoenergy.com/#contact_us_containerĀ - make sure to click the contact option youāre after and itāll be revealed. The design is done this way to make it look a bit cleaner, but a single click will unveil the one youāre after.
Very unfortunate page design - They have a line under the options the end āAdditional helpā that makes it look like the bottom of the page. (on a standard display).
Every one of the options on the right should include a link to āStill need helpā after the other boxes, so you dont have to leave that part and go looking elsewhere.
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The section on using your smart meter leads to a section on IHD, which should include āorder a new IHDā and space to give a reason (Never supplied, failed in service (both free) or accidental damage (charge for replacement and delivery).
Ah ok.
Iām only a forum volunteer myself, but I do chat with a few OVO staff all the time, such as
Hey
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ThereĀ isnāt yet a feature available for members to request an IHD themselves, as thereāsĀ several steps for agents toĀ follow which are only confirmed on internal systems.
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If you contact the team via the above channels, then an agent will request a new deviceĀ for you.Ā
Hey all,
Weāve got a smart meter installed however when we moved in itās nowhere to be seen; I suspect the landlord walked off accidentally with it or it went missing when they renovated the property.
Iāve seen literature and instructions that we were given when we moved that does mention how to use the IHD as well.
Put simply, can I order/get a replacementĀ IHD from OVO?
HeyaĀ
Oh no! How cheeky of that landlord eh? Walking off with the IHD like that? XD
Not to worry, this is an easy one to sort out. If you let the Support Team know, they can pop a new one in the post for you. The instructions in the box will tell you how to get it paired with help from the team.
If needed, the Support Team can also unpair the existing IHD too and this will boot it off the HAN. Recommended if you donāt think youāll ever get it back but you can always have it paired again later. Iād suggest leaving it paired if you think thereās even a tiny chance of recovery though. :)
Prefect, many thanks for your help
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