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How can I get an IHD if I wasn't given one when my meters were installed?

  • 25 June 2019
  • 3 replies
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Hi, any idea what the waiting time is for an IHD unit to arrive please.
We had our SMET2 meters fitted nearly 2 weeks ago by an excellent engineer. There was a supply issue with IHDs and we were advised one would be posted out.
Thank you
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Best answer by Nancy_OVO 26 June 2019, 11:14

Hi @Barnabee

You'd need to get in touch to let us know you didn't get one, and then we can send out an IHD in the post. Just give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook with your account number, full name and DoB.

Cheers!
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Userlevel 6
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Hi @Barnabee

You'd need to get in touch to let us know you didn't get one, and then we can send out an IHD in the post. Just give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook with your account number, full name and DoB.

Cheers!
Userlevel 3
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Thank you. One final question, will ringing or emailing you to request an IHD affect my self service reward? (Am not on Facebook).
Userlevel 6
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Hey @Barnabee - no it won't as this isn't something you'd be able to arrange yourself online 🙂

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