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Chameleon In Home Display (IHD) not joining the network, not displaying consumption - why?


Hey there!

I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection.
When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?
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Best answer by AndyB 14 February 2018, 18:41

I couldn't get it to connect to the wifi. So I tried again just now - and its connected. I couldn't get it to do the WPS option to connect, but typing in the password make it work.

But in the past when I tried this, it basically refused to let me connect to anything which I put down to my wifi security being too strong for the device.

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Userlevel 6
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@kesvic @random_number @AndyB @Lr19 @Valskihepp @Petershome @Thor - by the looks of it you have the same IHD - can you advise @jarod77 :?

Tim
Userlevel 1
I couldn't get it to connect to the wifi. So I tried again just now - and its connected. I couldn't get it to do the WPS option to connect, but typing in the password make it work.

But in the past when I tried this, it basically refused to let me connect to anything which I put down to my wifi security being too strong for the device.
jarod77 wrote:

Hey there!

I just received my new smart meter and the IDH (black model "Chameleon") and I successfully joined my home WIFI. The WIFI Signal is displaying three bands, so all good for the internet connection.
When it comes now to the "Join network" which is I imagine the connection to the smart meter reading, It loop over and over again without any chance to get my real-time consumption, any clue?



My Chameleon IHD has two signal strength displays in the top-left corner. One for the link to the smart meter, the other for the link to your home wi-fi. Not sure which is which but one has curved lines expanding upward from a point, the other is vertical bars.

It sounds as though you have successfully linked to your wi-fi. Sorry, but no idea how to link to the smart meter as the installation engineer did that when fitting the smart meter.
The IHD is connected to my home WIFI, the issue is that the IHD isn't connected to the network in order to fetch data consumption from you guys... Could you advise? Pretty sure it's an issue with the pairing between the IHD and the smart meter.
No documentation on your website for the new IHD, I'm just myself trying to figure this out, any help would be much appreciated.
Userlevel 6
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Hi @jarod77 it might be best to get our Care team to make sure the IHD is connected to your smart meters correctly. None of our forum users will be able to check this. Reach out to them via Facebook, Twitter or via email: hello@ovoenergy.com.
Email sent. Thanks
I have now also managed to connect the Chameleon IDH to my home wifi however it is still not bringing any live data back ?

I'm in a 2nd floor apartment so too far away from my meter for the normal (ZigBee) signal to reach.

Any ideas how to get results back through wifi instead as without it the IDH is pretty much useless which is a shame.
Userlevel 5
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Can you send us a screenshot from your My OVO account @Coop_UK?
Good Morning Lucy please see attached as requested.
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Coop_UK wrote:

Good Morning Lucy please see attached as requested.



Hi @Coop_UK, you'll need to click on the 'My Smart Usage' box (middle right). This should bring up your usage graphs.

Nancy
Good Morning Nancy,

I can see that online for the previous day. I am meaning in regard to the In Home Display and live use. So that I can see what uses what and I can make a difference.
My meter broke and was sent a new one followed instructions and when I clicked join network nothing happens there is just an esclamation mark flashing in the left hand corner. Says no data where my electric and gas balance should be
Userlevel 5
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Hopefully you'll find the answer on here @Lolipoplil 🙂

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