I was getting daily readings on gas and electricity on my smart meters for the last 2 years (something I found useful for controlling my usage). About 3 months ago the daily readings stopped to be replaced by monthly readings. I contacted ovo as to when my daily readings would reappear and they informed that it was due to a technical problem and would be fixed within 2 days. It is now 2 months and nothing has changed. I am getting my normal monthly bills based on the smart meter reads - which are correct. The smart meters are getting the information out to ovo so why can't ovo transmit the daily readings to me.
Best answer by Amy_OVO
Welcome to the forum, @summerbeepro
, sorry to hear that the request to change you back to daily readings failed, it sounds like the request may have timed out.
I've tweaked the titled of this question, just to help other users that may have the same query locate this answer.
This is something you'll need to contact our team to get sorted, again I'm afraid.
You can send us a message on Facebook
or email the team on email@example.com, or give them a call. You can reach our Customer Care team 9-5 Monday-Friday on 0330 30 5063.