Very disappointed by OVO Energy.
Three months ago I joined and I've experienced nothing but appalling customer service.
My account doesn't work which is apparently a technical fault. It took three calls to get some sense of all that because the caller's phone kept cutting off. I was told I'd be updated by email, but three weeks on I've had nothing.
The newest smart meter they can't work out why it doesn't work despite their website saying it would work. Again I'd be updated by email but I've had nothing. I'm told instead to regularly ring in with my readings.
I asked on Twitter about raising this as a complaint - but I'm told I can't do that until they've resolved the technical problems which has no timescale for being fixed.
Now I'm trying to ring them for support outside my working hours and the lines are too busy to get any answers.
I've waited for so long I now can't leave without breaking the clause. Just great...