Solved

Why is my electricity still with Scottish Power?


Last September it was to be transferred. A couple of months back I contacted you again & it was supossed to be transferred . This is ridiculous I spoke to Scottish power, this should have happened. They billed me a couple of weeks ago I took for granted it was for a last payment... I tried to give you an electricity reading which was rejected, then the penny dropped. Get this sorted or I am going with someone else for my power, I am sick of it. (September last year 2016???)
icon

Best answer by Lucy_OVO 11 July 2017, 12:52

davy wrote:

Last September it was to be transferred. A couple of months back I contacted you again & it was supossed to be transferred . This is ridiculous I spoke to Scottish power, this should have happened. They billed me a couple of weeks ago I took for granted it was for a last payment... I tried to give you an electricity reading which was rejected, then the penny dropped. Get this sorted or I am going with someone else for my power, I am sick of it. (September last year 2016???)



Hey Davy,

If you’ve been trying to come on supply with us since September last year and this hasn’t happened yet, it sounds like Scottish Power will have rejected our switch requests. We’re not told the reasons why, but if you speak directly to them, they’ll be able to let you know why they would have raised an objection. For more informaiton on switch objections, check out our OVO answers topic here: https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/what-is-an-objection.html.

Once you’ve spoken to them about this, get back in touch with us on this Forum topic and we’ll be able to help further.

Lucy

View original

5 replies

Userlevel 5
Badge +2
davy wrote:

Last September it was to be transferred. A couple of months back I contacted you again & it was supossed to be transferred . This is ridiculous I spoke to Scottish power, this should have happened. They billed me a couple of weeks ago I took for granted it was for a last payment... I tried to give you an electricity reading which was rejected, then the penny dropped. Get this sorted or I am going with someone else for my power, I am sick of it. (September last year 2016???)



Hey Davy,

If you’ve been trying to come on supply with us since September last year and this hasn’t happened yet, it sounds like Scottish Power will have rejected our switch requests. We’re not told the reasons why, but if you speak directly to them, they’ll be able to let you know why they would have raised an objection. For more informaiton on switch objections, check out our OVO answers topic here: https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/what-is-an-objection.html.

Once you’ve spoken to them about this, get back in touch with us on this Forum topic and we’ll be able to help further.

Lucy
Has anyone had any issues with the length of time it's taken to transfer electricity from one supply to OVO? My gas moved over no problem, but electricity hasn't and I've not received any notifications as to why (so I am currently being charged twice one supplier and Ovo).
Userlevel 5
Badge
Hey @leeseylou - I've moved your post onto this topic about similar issues. As mentioned above, has your previous supplier objected to the electricity joining? I'd advise checking your junk email folder for any information from us about this - sometimes our emails can end up there by mistake.

If this isn't the issue, check out the section "What can go wrong with my switch?" in Lucy's link above for more help.

Cheers,
Nancy
Hi Nancy - I've had no feedback from Ovo! My supplier hasn't objected to the switch (I received a letter on the 17th July, with the normal sorry you are leaving us).
So someone from Ovo, needs to find out what is happening
Thanks

Lisa
Userlevel 6
Badge +2
leeseylou wrote:

someone from Ovo, needs to find out what is happening



If you need OVO to help @leeseylou, it might be best to reach out to them via Facebook, Twitter or email: hello@ovoenergy.com.

Via the forum, these topics might be related to the issue:

https://forum.ovoenergy.com/switching-delays-and-erroneous-transfers-57/why-has-my-gas-switch-been-delayed-1726

https://forum.ovoenergy.com/switching-delays-and-erroneous-transfers-57/7-months-3-phonecalls-why-have-i-still-not-switched-1785

https://forum.ovoenergy.com/switching-delays-and-erroneous-transfers-57/has-my-switch-to-ovo-completed-375

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings