I bought a house where the gas was supplied by EDF and the meter was a prepaid one. I received a card from the former owner which I topped up and I switched to OVO in the mean time.
When OVO told me they are supplying my gas now, I stopped to use the card thinking I am on normal usage now.
Today is Saturday and this morning the gas turned off. I cant speak with nobody on the phone cause... iTS Saturday...
I took the card, insert it in the meter outside and I saw it says 0 credit and I had to press for emergency gas (6 pounds).
Now the gas is working but what the hell I need to do next? Top up the card again even if I am supplied by OVO now?!!! (they took 93pounds from my bank account already I dont know why they are taking money in advance).
Why I dont have gas if I've been switched already and I paid already?!!! Please help me. Thank you.
Yours sincerely, Mitch from Coalville (Leicestershire)
Best answer by Eva_OVO
This is a funny one, we shouldn't have taken over your supply if you've got a gas prepayment meter - our Pay Monthly tariff wouldn't be compatible.
We'll either need to exchange your meter so you're able to pay for your energy via Direct debit, or transfer you to a compatible tariff with Boost. It may be worth getting in touch with the team about this, they're available on 0330 303 5063 Monday-Friday 8am-6pm.
With our Pay Monthly tariff you'll always pay for your energy in advanced, this is to build a credit balance on your account.
Let us know how you get on with this!