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Why can't I submit my opening electricity readings, just gas? It says "Electricity switch cancelled"

  • 15 April 2018
  • 4 replies
  • 240 views

hi there
i'm having a problem with my switch to OVO
in my account profile i've been able to submit my gas reading, but for my electric it says ...

'Submit your electricity readings by 19 April
This will help us bill you accurately'

but there is nowhere on the screen to click or enter my reading and down the left handside of the screen it says my ...
'Electricity switch cancelled
Your electricity has been cancelled'

i think i was a bit slow on the uptake here and didn't add my electric reading in time, but now it won't let me at all.
any help would be great
cheers
robert
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Best answer by Lucy_OVO 18 April 2018, 14:06

Try not to worry about this @rwb. If you weren't able to submit your electricity opening meter readings in time, they will be estimated. If the estimates are really inaccurate, we can always dispute them, but this isn't something to focus on for now.

It's weird that it's showing as your switch being cancelled though as not providing opening meter readings wouldn't have resulted in the switch not going ahead. If you didn't cancel your electricity switch, it might be that your previous supplier raised an objection stopping us from taking over your electricity supply. It would be worth speaking to them to find out if this has happened.

If they haven't objected and you haven't cancelled, drop the team a message on one of their social pages here; Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/) so they can look into this further for you.

Lucy
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4 replies

Userlevel 5
Badge +2
Try not to worry about this @rwb. If you weren't able to submit your electricity opening meter readings in time, they will be estimated. If the estimates are really inaccurate, we can always dispute them, but this isn't something to focus on for now.

It's weird that it's showing as your switch being cancelled though as not providing opening meter readings wouldn't have resulted in the switch not going ahead. If you didn't cancel your electricity switch, it might be that your previous supplier raised an objection stopping us from taking over your electricity supply. It would be worth speaking to them to find out if this has happened.

If they haven't objected and you haven't cancelled, drop the team a message on one of their social pages here; Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/) so they can look into this further for you.

Lucy
Userlevel 1
Badge
Hey @NigelOVO

I've moved your question to this topic here. The best answer by Lucy should help your query!

Cheers!
I have a similar issue. I can only add my gas readings and can't add electricity readings. The Onboarding timeline shows a warning stating "Your electricity has been cancelled" on Jun 07. I believe this was because my account with my current energy provider was in debit, which I have since topped up.

Since the energy switch was supposed to happen today, will both fuels be switched? Or will it just be gas?

Also, how do I resolve this? Or do I just wait? Will I be double charged for energy?
Userlevel 6
Badge +4
Hi @prav - as this is an account specific query, you'll need to get in touch with the team to look into this. Please give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook with your account number, full name and DoB.

Cheers

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