i'm having a problem with my switch to OVO
in my account profile i've been able to submit my gas reading, but for my electric it says ...
'Submit your electricity readings by 19 April
This will help us bill you accurately'
but there is nowhere on the screen to click or enter my reading and down the left handside of the screen it says my ...
'Electricity switch cancelled
Your electricity has been cancelled'
i think i was a bit slow on the uptake here and didn't add my electric reading in time, but now it won't let me at all.
any help would be great
Best answer by Lucy_OVO
It's weird that it's showing as your switch being cancelled though as not providing opening meter readings wouldn't have resulted in the switch not going ahead. If you didn't cancel your electricity switch, it might be that your previous supplier raised an objection stopping us from taking over your electricity supply. It would be worth speaking to them to find out if this has happened.
If they haven't objected and you haven't cancelled, drop the team a message on one of their social pages here; Facebook (https://twitter.com/boostpoweruk) or Twitter (https://www.facebook.com/boostpoweruk/) so they can look into this further for you.