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Where to put opening meter readings when account on hold?

  • 1 December 2018
  • 7 replies
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I received an email yesterday saying that my opening meter readings were required and to enter them on either the website or via the app. The app directs me back to the website and the website says that my account is hold! I’m concerned about this as I haven’t had any emails about any issues with my switch progress and I’m worried that I may just end up being cut off from my utilities as OVO was due to start today as my utility provider.
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Best answer by Transparent 1 December 2018, 11:55

Hi @MegMckenzie and welcome to the Forum.

You're not the first to meet this problem. It's just that someone in OVO hasn't yet progressed your https://[url=http://ovoener.gy/myovo*My OVO[/url] page to the next stage of being made "live".

Simply send an email to hello@ovoenergy.com with the meter readings and Customer Services will have to update their database manually. The email method gives you a date/time stamp as proof of when you submitted the required information.

Don't forget to provide them enough details to identify you with. If you know your account number, then give it, and in any case state your post-code. You should receive an email acknowledgement.

There is absolutely no possibility of you being cut off from your energy supplies. Ofgem would come down like a ton of bricks on any Energy Supplier which did that!

You actually have a 14-day "cooling off period" at the start of a new Energy Contract, because that's a requirement of the Consumer Credit Act. And that's one reason why OVO don't make your https://[url=http://ovoener.gy/myovo*My OVO[/url] page fully functional at the outset. Different features get enabled as the switching process takes effect.
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Hi @MegMckenzie and welcome to the Forum.

You're not the first to meet this problem. It's just that someone in OVO hasn't yet progressed your https://[url=http://ovoener.gy/myovo*My OVO[/url] page to the next stage of being made "live".

Simply send an email to hello@ovoenergy.com with the meter readings and Customer Services will have to update their database manually. The email method gives you a date/time stamp as proof of when you submitted the required information.

Don't forget to provide them enough details to identify you with. If you know your account number, then give it, and in any case state your post-code. You should receive an email acknowledgement.

There is absolutely no possibility of you being cut off from your energy supplies. Ofgem would come down like a ton of bricks on any Energy Supplier which did that!

You actually have a 14-day "cooling off period" at the start of a new Energy Contract, because that's a requirement of the Consumer Credit Act. And that's one reason why OVO don't make your https://[url=http://ovoener.gy/myovo*My OVO[/url] page fully functional at the outset. Different features get enabled as the switching process takes effect.
Hello, I am new to OVO.

I need to send my opening metre readings, which I'm happy to do so.
I click on the menu on My OVO but metre readings on the drop down is not highlighted and so I am unable to submit readings.
What is wrong with the website, or do I need to do something to activate the drop downs?
Hello, I'm new to OVO and it would appear that My OVO for me is not working!
Need to send metre readings but the website does not allow me to do so, metro readings is not highlighted in the drop down, any help please?
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Hi @IanCrawford - I've moved your post onto this topic where you should be able to find the answer to your question.

Cheers!
Okay thanks Nancy / Meg, that makes sense, I am due to send meter readings from 22nd Dec, so as you say perhaps OVO haven't yet made my account fully functional.
Thanks once again and Merry Christmas!
My electricity has been switched but my gas is still not on OVO. What is the issue? I discovered before that you were attempting to switch the wrong meter, I gave you the correct details (which you confirmed) and told me it would be complete by the 13-May. I entered a reading which was accepted. I have now received an email asking for meter readings, when I go onto the portal to enter them - it tells me that the Gas has been cancelled and you have sent an email explaining. I have received no email (and it is not in spam either). What is going on?
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Hey @NigelOVO

I've moved your question here, you should find this to be helpful ☺

You can also find more details about this subject here.

Thanks!

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