How can I make this go smoothly for my elderly parents?
Will I lose my online reward if I have to contact for queries / admin etc.?
Is there a dedicated phone number (I can't find a general phone number so far....) and email address for this as other companies have this facility?
Best answer by Nancy_OVO
You can find out more about the Self-Service Reward here.
We wouldn't automatically start sending an engineer round to take readings after a customer has been added to the Priority Services Register. This is one of the services we offer that you'd need to request. You can get in touch with the team on 0330 303 5063 to do this, without risking losing your reward.