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What can I do if I've moved out but forgot to take a final reading?

  • 27 July 2018
  • 4 replies
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Hi,

I've moved out of a rented house and forgot to read the meters :(

I'm now living away from the property and it's been more or less unoccupied for the most part for the last couple of months so I've got a feeling any estimated readings are going to be way too high.

If the estimates are too high (ie higher than the next readings taken when landlord gets property back) how will I get the difference back??

Thanks!!
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Best answer by Nancy_OVO 30 July 2018, 13:30

@Bumblebee's right, @will. Get in touch and we need to close the account to the day you left. If your tenancy's ended, then you're nolonger liable for charges. If you didn't take a reading, we may need to estimate one based on previous reads.
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@Will

Thank heavens it's been left unoccupied!

Any new tenants could have racked up a bill and you could have been left with a bill!

Under these circumstances I would strongly advise calling your former landlord, ask him to take readings and then you log them with OVO as soon as possible. :)

Did you advise OVO you were moving by the way?

If virtually no power has been used in your absence it would be the standing charge in the most part that's been clocking up.

Try not to worry, contact OVO as soon as you speak to your landlord.

Good luck with it all 🙂
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@Bumblebee's right, @will. Get in touch and we need to close the account to the day you left. If your tenancy's ended, then you're nolonger liable for charges. If you didn't take a reading, we may need to estimate one based on previous reads.
I am landlord of a flat. My last tenant moved out November 2018 and closed her account with OVO. I didn't open an account with OVO at that time. A new tenant moved in April 2019. She didn't inform the utility company of a change of tenancy nor take any meter readings. She has received a bill addressed to 'the occupier' covering the period from November to the present. Clearly we need to split the bill Nov - April and April to the present.

The flat was empty from Nov to April, no energy was used, - the only usage would be estate agents showing prospective tenants around and there were very few viewings at that time.
I contacted OVO, they then opened an account for me. I gave them the dates and they then sent me a bill for Nov - April. Fair enough, I am responsible for the bill for that period and am happy to pay it, based on their daily charge. What I am not happy with is the fact that they have made an estimate of usage during this period and billed me (I reckon) about £250 based on that estimate.

I have contacted them but they say -if you can give us a reading from 3rd April (!! where's the time machine when you need it?) then we can send you a corrected bill. If you can't you will have to pay based on our estimates.

So this is the situation as I see it; I know (and can prove) the flat was empty, OVO is making an estimate (my facts against their guess) but they are now threatening me if I don't pay. Any advice much appreciated.
Userlevel 5
I've moved your query here, @myakka.

As you or the tenant didn't call when they left the property and no readings were submitted, there's nothing we can do here but to use estimates.

If the new tenants submitted a reading when they moved in, we can bill you to that reading but your opening reading will be estimated.

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