Hi I switched my energy supply over in February but I have had no contact with regards giving my gas meter reading only electricity. How much longer will this take??
Best answer by ChrisHaharr
I had the same issue Lesley, I joined in December but my gas only fully switched this month. Your gas may be supplied by what they called an independent gas transporter, which is why it is taking a longer amount of time. At the time, I could only submit electricity readings through MyOVO, whereas the gas option was blanked out. It's working normally now for me so hopefully it shouldn't be much longer for you!
OVO support linked me to this article, it might be of use to you https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/what-is-an-independent-gas-transporter.html