Solved

Switch away from OVO for gas was cancelled as I was told it was already switching - why?

  • 22 November 2018
  • 4 replies
  • 605 views

We decided to switch from OVO to Green Network Energy last Wednesday 14/11/18 for a better deal after being with OVO for 4 years+
All seemed to be progressing fine until I get email from GNE today to say the application has been rejected because my gas service is currently being moved to another supplier. When phoned and asked them who?? they said OVO, but I'm already with you!! Then I phoned you at customer service and got told GNE hadn't requested the gas switch. Phoned GNE again only to find out the switch is now cancelled.
So how did OVO and GNE manage to make such a mess of something which is supposed to be easy and hassle free ???
icon

Best answer by ITGeek123 23 November 2018, 11:35

@Robert Massey I have been in a similar situation when I was moving from British Gas to Ecotricity. The gas was owned by British gas and were not allowing Ecotricity to take it over which delayed my transfer. This of course may be different and I would advise you speak with GNE and start the transfer again.
View original

4 replies

Userlevel 5
Have you managed to get this sorted, @Viki? I'm not sure what restrictions would've been set to stop you switching, if we were to raise an objection we would've stopped both supplies switching.

It may be worth reaching out to us on Facebook or Twitter, we'd be able to get to the bottom of this. In your message please confirm your name, DoB and full address.

If you don't use social media, send the team an email on hello@ovoenergy.com

.
I switched my supplier from OVO to Scottish Power few weeks ago. The electricity is switched but there is some problem with gas. As Scottish Power said the OVO set some restrictions for switching gas to them. What could be the problem?
hey, the best option is to contact their customer service department? or they was unresponsive?
I switched my supplier from OVO to Scottish Power few weeks ago. The electricity is switched but there is some problem with gas. As Scottish Power said the OVO set some restrictions for switching gas to them. What could be the problem?
Userlevel 6
Badge +2
@Robert Massey I have been in a similar situation when I was moving from British Gas to Ecotricity. The gas was owned by British gas and were not allowing Ecotricity to take it over which delayed my transfer. This of course may be different and I would advise you speak with GNE and start the transfer again.

Reply