When do I get access to the complete account online?
Best answer by Bumblebee
I hope you are well and not too cold where you are!! Brrr!
I think it takes up to 6 weeks for your online account to become active. This is when they're waiting to confirm your opening meter readings.
If it goes over that, try logging in via incognito mode. Do this on Google chrome by pressing Ctrl Shift N Or on a Mac Cmd Shift N.
Failing that, what I would suggest is nipping over to Facebook and messaging OVO on their page or giving customer care a call, on 0330 303 5063, or email (email@example.com) and get thru to someone who can point you in the right direction (Facebook team and customer care are both SUPER fast and friendly!)
I really hope that will help you, please let me know how you get on!
Best wishes - stay warm!