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Stuck in "onboarding" time line - how long after switch before full access to online account?

  • 26 February 2018
  • 53 replies
  • 1064 views


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53 replies

The error is gone, but it looks as if I'm now stuck on the on boarding process like others in this thread. I'll give it a week or two to see if it converts in to a full portal access and ring if not, unless OVO forum staff members can raise tickets for us?
This is happening to me to. Says I'm waiting for my welcome letter and wont even let me get of that page. I never gave meter readings, did you?!
I emailed them a few days ago. Hopefully one of us gets an answer soon!!


No, I never gave them a meter reading, I can't. All account options are grayed out.
Good luck with your case
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Hey @Cookiekrumble and @badurinaf,

I've moved your posts over here. Check out the information in this thread - it should help answer your queries!

Cheers

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