When do I get access to the complete account online?
Best answer by Tim_OVO
If you’re still seeing this ‘switching to OVO’ page when logging in, it tells me your account isn’t fully up and running. We might be supplying you, but waiting to agree an opening meter reading with your old supplier for example. Up to 6 weeks from the supply start date is normal, any longer, and there might be a hold up that needs looking at. More info on this topic, and this topic.
If you think there’s a delay (for example have you had your first statement yet? have you tried to reset your password?) reach out to our support team for this to be checked. They’re on Facebook, Twitter, or email: email@example.com.