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New build requires brand new meters - can OVO supply me?

  • 11 September 2017
  • 16 replies
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Hi,

I am close to finishing a new build and require brand new meters. Both gas and electricity are connected and I now need to contact a suppier for meters.

I plan to rent the property but would like to initially have pay monthly but am ok if I have to have pay as you go from the start.

Can anyone advise who at ovo i need to contact.

Smart meter would be good too.

Regards
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Best answer by Tim_OVO 20 September 2017, 14:50

Hi,

I am close to finishing a new build and require brand new meters. Both gas and electricity are connected and I now need to contact a suppier for meters.

I plan to rent the property but would like to initially have pay monthly but am ok if I have to have pay as you go from the start.

Can anyone advise who at ovo i need to contact.

Smart meter would be good too.

Regards


Hi @Dles1966 - thanks for getting in touch on the forum!

As OVO are still a small supplier, we're unable to create and take over new supplies. It's one of the odd realities of the UK energy industry that (I think) gives the big 6 an unfair advantage. However for the moment, it is what it is. So you'll need to approach one of the bigger suppliers, so they can set things up on the national database.

However once this is all done, you can switch to whoever, so when this time comes, check out the tariffs on offer here: http://ovoener.gy/Quote.

Just to add, I've moved this topic to another forum, and changed the title. Hopefully other users with the same query can find it and get the answers they need.

Thanks,
Tim
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16 replies

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Hi,

I am close to finishing a new build and require brand new meters. Both gas and electricity are connected and I now need to contact a suppier for meters.

I plan to rent the property but would like to initially have pay monthly but am ok if I have to have pay as you go from the start.

Can anyone advise who at ovo i need to contact.

Smart meter would be good too.

Regards


Hi @Dles1966 - thanks for getting in touch on the forum!

As OVO are still a small supplier, we're unable to create and take over new supplies. It's one of the odd realities of the UK energy industry that (I think) gives the big 6 an unfair advantage. However for the moment, it is what it is. So you'll need to approach one of the bigger suppliers, so they can set things up on the national database.

However once this is all done, you can switch to whoever, so when this time comes, check out the tariffs on offer here: http://ovoener.gy/Quote.

Just to add, I've moved this topic to another forum, and changed the title. Hopefully other users with the same query can find it and get the answers they need.

Thanks,
Tim
The last time this was answered the poster was told to PM a moderator.

I am having central heating installed. The gas has been connected. I need to get someone to install a meter. British Gas will do it. I register with them and then after 4 weeks I can switch to another supplier. I would like at that point to add gas to my electricity with Ovo. I haven't found a simple way to do that on this website.
Hello, I'm looking to get electricity in my detached garage which is around 100 meters away from my house. I was wondering how this would be possibly and how much?
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Hello, I'm looking to get electricity in my detached garage which is around 100 meters away from my house. I was wondering how this would be possibly and how much?

Hi @HarryB - I've moved your post to this topic about creating new supplies. Hope you find it helpful.

Nancy
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The last time this was answered the poster was told to PM a moderator.

I am having central heating installed. The gas has been connected. I need to get someone to install a meter. British Gas will do it. I register with them and then after 4 weeks I can switch to another supplier. I would like at that point to add gas to my electricity with Ovo. I haven't found a simple way to do that on this website.


Hi @JohnPeters - sorry for moving your post the first time. I didn't quite move it to the right topic. Now that you've given a bit more info here, I understand the query. I should've moved it over here - this topic is about new supplies and installing brand new meters/registering them on the national databases.

As Tim's "best answer" indicates at the top, this isn't something we can do at the minute, but a larger supplier can. If you've got an electricity account with us currently, we can add the gas once the larger supplier has set it up. You just need to call our team on 0330 303 5063 and ask to add it. You'll need to provide the MPRN too - this is a unique code denoting your gas supply.

Nancy
Thanks. No it was the right thread, but as I said in my question, the solution offered was only to PM the moderator. There was no actual solution. So should I PM a moderator or is there now a solution?
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should I PM a moderator or is there now a solution?

@JohnPeters sorry for the confusion. If you get British Gas to create the supply/fit the meter, then we can take over this supply for sure! Once the meter is fitted, reach out to us via Facebook, Twitter or email: hello@ovoenergy.com and we will start the process of applying for the gas supply. You'll get a faster response then PM'ing a single forum moderator, so I wouldn't recommend this option.
OK, thanks. Apparently I need to register with BG for 4 weeks when I get them to install the meter. Could you say, please, how much time roughly would it take to switch and how much notice do I need to give?
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Hey @JohnPeters,

It takes 3 to 4 weeks to transfer between suppliers. As long as BG haven't fixed you into a contract, you should be free to leave once they've installed the meter and added the details to the national database.

Nancy
Thanks.

Hi, I jointly own two flats in a building containing three flats. When we bought the second flat in 1999, our mortgage company at the time (we’re now mortgage-free) insisted we run both flats through one electricity & gas meter, so the existing meters (gas & electricity) for one of the flats were removed. For the electricity meter it was a simple case of moving the supply wires across to the remaining meter & removing the surplus meter.

We’re now wanting to reinstate two gas and elecricity meters . If possible, I would like Ovo to install a Smart Meter in place of the current dumb one and also install a second Smart Meter for the other flat and move the supply wires across to it. Obviously, a new electricity account would also need to be set up for the second meter.

Is this something Ovo can do for me? Note that I am not interested in just having one Smart Meter installed, I need two together with the creation of a new supply account. If this is not possible then I will leave things as they are and find someone who can supply two Smart Meters.

 

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Hi @Paul99F 

 

OVO are still unable to create a new supply, which is a luxury still awarded to the ‘big 6’ suppliers only. 

 

My advice would be to reach out to one of them, book the job (which will not be free) and come back to us, so we can arrange to exchange your current meter for a smart meter. 

 

When the new supply and meter is in, you can switch this new supply to OVO, and if need be, we can fit one of our smart meters for this new supply as well as the old one. 

 

Tim

Western Power Distribution are in the process of installing a whole new electricity supply to a lock-up garage for me to charge an EV. I'd love to get Bulb to supply me, but have found a few posts on here saying that for a completely new supply, we have to go to the Big 6 first, then switch later. The posts I've seen are all 2+ years old, so I'm hoping things might have changed? Is it still the case?

 

If so, any suggestions for the least awful, and the best way I can go about spending as little time as possible with them?

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@DaveyDaveDave when a new supply is installed it tends to go directly to one of the big 6. Did Western Power not advise who this would be? From what I have read you will need to await for the supplier to add the details onto the national database, can't remember what is called now, but neither this takes a little time

Western Power just gave me an MPAN, and told me to pass that on to the supplier of my choice. They didn't mention that it needs to be a Big 6 supplier, but given the posts I've read here, and the fact that Ovo, Bulb and Octopus only seem to accept new customers if they're switching, I've gone to British Gas, and the process has been straightforward.

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It looks like you’re already sorted, @DaveyDaveDave, I’ve moved your post here, the above thread holds all the details regarding the topic! 

Thanks!

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