Switching to OVO couldn’t be easier. Once you’ve completed your sign up to us, here’s what to expect.
1) You’ll get a welcome letter in the post or via email (depending on your preference). This will outline everything from the details of your plan to your switch date and Direct Debit amount.
2) You’ll have a 14 day cooling off period to change your mind. If you’ve decided that you no longer want to switch to OVO, that’s okay. Just contact our team via phone, email or via Facebook or Twitter to let them know so they can halt the switch.
3) A few days before you switch, we’ll ask for some readings. You’ll have a 10 day window to supply your gas and electricity (or just electricity) readings to us. This spans from 5 days before your start date to 5 working days after.
4) As soon as they’ve been checked, we’ll add them to your account. This can take 4-6 weeks. Once your reading have been confirmed, both OVO and your previous supplier will receive the same reading.
How did you find the switch to OVO