Just joined OVO? Find out what happens next...


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Switching to OVO couldn’t be easier. Once you’ve completed your sign up to us, here’s what to expect.

1) You’ll get a welcome letter in the post or via email (depending on your preference). This will outline everything from the details of your plan to your switch date and Direct Debit amount.

2) You’ll have a 14 day cooling off period to change your mind. If you’ve decided that you no longer want to switch to OVO, that’s okay. Just contact our team via phone, email or via Facebook or Twitter to let them know so they can halt the switch.

3) A few days before you switch, we’ll ask for some readings. You’ll have a 10 day window to supply your gas and electricity (or just electricity) readings to us. This spans from 5 days before your start date to 5 working days after.

4) As soon as they’ve been checked, we’ll add them to your account. This can take 4-6 weeks. Once your reading have been confirmed, both OVO and your previous supplier will receive the same reading.

How did you find the switch to OVO @Emma_G @Jeremy_T @SparkySi @Paul @AlanN @Steve587?

13 replies

I have recently switched to ovo. It’s been 5 weeks (roughly) I am now paying two energy companies (my old one and ovo) my account still says my switch is on hold with ovo and I am not yet seemingly supplied by ovo. I have recieved all the appropriate emails from my old company claiming that they have no longer got me as a customer and yet my bills keep coming in regularly from them. Help please! (i have sent all starting meter readings to ovo)
Userlevel 7
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Oh-er! That doesn't sound right, @Kai_asoka!

Firstly, keep talking to OVO. It is they who handle the switch process rather than the original supplier.

One of the communications from the original Company should be marked Final Bill, and should show the same readings you emailed to OVO on the agreed Switch-date. You should have no invoice from them for usage after that date. Is this correct?

Your switch on My OVO may be showing as 'on hold' because your readings haven't yet been validated. This takes a further 4-6 weeks from your supply start date so I don't think it's any cause for concern just yet.

If it transpires that both Suppliers have been billing you for the same energy since the agreed switch, you will get the money back of course. Don't panic; post again here to say what's happened and we can offer further advice.
I joined at the beginning of April when I moved into my flat. Previous owners were with OVO too so I decided to stick with them. I was told I would receive a welcome pack but I'm still waiting.
Userlevel 5
Here's everything you need to know about joining OVO, @courtlmiles, I know you moved in but most of the processes apply to you. You should've received your welcome pack 5 working days after getting your account set up. Was the welcome pack filtered into your junk folder? Sometimes this can happen. If it's not there, send us a message on Facebook https://m.me/ovoenergy , Twitter or email hello@ovoenergy.com and we'll chase this up for you.
Hello

I am still awaiting my first monthly bill I have been with OVO for 34 days now and still waiting for the bill for the first months usage, I am very tempted to leave OVO due to the daily standing charge - my experience of OVO so far has not been great and I don't want to call them because if the 3% reward, This seems to be more of a tactic to stop people calling or emailing when you actually need help and advise that can not be done through the portal

Any help would be appreciated

Thanks
We joined OVO in March. They took first payment on 28th. Due to things going on at home we missed the date to send any meter readings. I got an email to say we could do it the following month - but I couldn't. It then happened again this month so I have never given any numbers as the site will not let me. I emailed them a couple of days ago.
I have had 2 estimated final bills from our old supplier (we used different companies for gas and electric) but I was wondering how they have closed my account when no one actually knows how much I owed them/they owed me without a reading and if I am due a refund will that come from them or OVO?
Hello, I was given yesterday's date as the switch day and I received an email saying OVO is now supplying my energy but I've contacted my old supplier and they said that's not true, that they are still the ones supplying us. I haven't received any letters in the post yet either. Is there a customer service?
Userlevel 5
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Hello

I am still awaiting my first monthly bill I have been with OVO for 34 days now and still waiting for the bill for the first months usage, I am very tempted to leave OVO due to the daily standing charge - my experience of OVO so far has not been great and I don't want to call them because if the 3% reward, This seems to be more of a tactic to stop people calling or emailing when you actually need help and advise that can not be done through the portal

Any help would be appreciated

Thanks

Hey, @ashleywhufc, you statement will be with you after validation, please see above thread. ☝🏻


You'll find all the info you'll need above, @CristianR, welcome to OVO! ☺
Hi - I joined Ovo four weeks ago and submitted initial readings for gas and electricity. I've had a final electricity bill from my old supplier but not gas as they say they haven't had the reading from Ovo yet. What's the expected timescale for this and is there anything I can do to speed things up? I have a large credit with my old supplier and I want it back! 🙂
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Hey, @lucyo,welcome to OVO! You'll find all the info you need above!
thanks @Amy_OVO but that doesn't quite answer my question - why has the gas taken longer than the electricity and is there a way for this to be speeded up? it's now been 5 weeks - is that normal?
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3) A few days before you switch, we’ll ask for some readings. You’ll have a 10 day window to supply your gas and electricity (or just electricity) readings to us. This spans from 5 days before your start date to 5 working days after.

4) As soon as they’ve been checked, we’ll add them to your account. This can take 4-6 weeks. Once your reading have been confirmed, both OVO and your previous supplier will receive the same reading.


Hi @lucyo

As mentioned above, it can take 4 to 6 weeks for each reading to be checked. They're done separately, as gas and electricity are regulated by different industry bodies. If it does exceed this time frame, give us a ring (0330 303 5063), drop us an email (hello@ovoenergy.com) or send us a message on Facebook (m.me/ovoenergy) with your account number, full name and DoB and we can chase it up for you.

Cheers!
Userlevel 5
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Hey @Cookiekrumble, I've popped your post here as it gives you some insight into what happens after you join us.

Hope this helps!

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