What do I need to do when leaving Ovo? I have quite a large credit in my account, how do I go about getting this refunded once I leave Ovo?
Best answer by Darran_OVO
If you are in credit now, but haven't yet initiated a switch to another supplier, then
However if you initiate a switch to another supplier, you will not be able to claim a refund until the opening readings have been agreed between us and new supplier. We can then create a final bill for your account and any credit left will be automatically refunded to you.
Hope this helps.
More info here.