Solved

I'm a new Pay monthly customer but I've been sent a prepayment key - why?

  • 8 November 2017
  • 1 reply
  • 248 views

If I'm a pay monthly customer ready to switch tomorrow paying by direct debit but been sent a ovo pre payment key
icon

Best answer by Tim_OVO 21 November 2017, 17:17

If I'm a pay monthly customer ready to switch tomorrow paying by direct debit but been sent a ovo pre payment key

That's a first for the forum, @Sambam

It sounds like you've been signed up to a prepayment tariff, or your meter might be labeled as a prepayment meter on the national database.

Let us know the latest in case another user has any advice for you!

Tim
View original

1 reply

Userlevel 6
Badge +2
If I'm a pay monthly customer ready to switch tomorrow paying by direct debit but been sent a ovo pre payment key

That's a first for the forum, @Sambam

It sounds like you've been signed up to a prepayment tariff, or your meter might be labeled as a prepayment meter on the national database.

Let us know the latest in case another user has any advice for you!

Tim

Reply