Best answer by ITGeek123
Welcome to OVO Forum!
Ok, so are you already an OVO customer? If so, you should have signed up with an email address correct? I think the way OVO setup an account is by using your email address and then randomly generating a password. This will help create the account and in order for the users to sign into their account, they will need to reset the password to whatever they choose.
So you are in the right bit. Click on "First time logging in" type your email address you used to sign up to OVO in the first place and you should receive a reset password email.
Hope this helps.