Transferring energy supplies is for the most part, pain free. All you need to do after you’ve signed up to us is provide us with opening meter readings. There is a 10 day window to do this - 5 days before your supply start date to 5 days after.
We’ll send you an email to remind you of this though, a few days before the reading is due.
If you’re unsure of how to read your meter, check out this helpful guide here
Once you’ve got your readings (one for gas, one for electricity), the best way to submit these is via your My OVO account here: https://my.ovoenergy.com/login. If this is the first time you’re logging in, click the link ‘First time logging in?’ under the login button.
These readings will then be checked over by a third party. Once they’ve confirmed the readings, your new supplier and old supplier will receive the same reading. This process takes around 4-6 weeks from start to finish.