My contract with OVO is up soon (Nov) so I will be looking to switch as I dislike the new 'don't contact us' policy. I am also in credit - didn't want to claim this back and have some sort of penalty thrown at me, if my next DD didn't cover my usage. As far as I can see, it is better to claim this back myself, rather than rely on a new provider to agree meter readings - is this correct? If so, in order to avoid any penalty (I think it used to be called an online discount when I signed up but has changed to a reward, which is different entirely!) when is the best time to claim back my refund please?
Best answer by Nancy_OVO
Hi @Debz - it can take up to 6 weeks for the readng to be agreed and both your final bills to be produced. A refund of any remaining credit will take a further 3 to 5 working days, and should happen automatically after your account is officially closed. The absolute maximum time frame we're looking at is therefore 7 weeks. If you haven't noticed the refund in your account after that, then there may be something that needs our intervention and chasing up. You're more than welcome to get in touch at this point.
Hope this helps