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Could OVO change my meters from prepayment to pay monthly?


Hi I moved into a new home in October last year. The previous owner had pre pay meters in the property with NPower I have already requested credit ones which I passed the credit checks but nearly 6 months on NPower have failed over and over to honour the change of meters and the prices on these meters are once again increasing! I have tried a few other suppliers but they are not interested in removing NPowers prepay meters and advised me to get them too which has been a waste of time can anyone give me some advice does OVO do this?
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Best answer by Nancy_OVO 21 March 2018, 17:04

Hey @Jake1978

Unfortunately we can’t change prepayment meters to pay monthly meters. OVO Energy now only supplies pay monthly properties and the prepayment service is now provided by Boost Power. More info about this here:
https://www.ovoenergy.com/boost?utm_medium=IHsocial&utm_source=facebook&utm_campaign=retention_boostcards

If you’d like to change to pay monthly, another larger supplier may be able to do this for you. You’d need to switch over to them as a prepayment customer and then have the meters changed. I’d recommend checking with other suppliers if they can do this for you before switching.

Hope this helps,
Nancy

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Hey @Jake1978

Unfortunately we can’t change prepayment meters to pay monthly meters. OVO Energy now only supplies pay monthly properties and the prepayment service is now provided by Boost Power. More info about this here:
https://www.ovoenergy.com/boost?utm_medium=IHsocial&utm_source=facebook&utm_campaign=retention_boostcards

If you’d like to change to pay monthly, another larger supplier may be able to do this for you. You’d need to switch over to them as a prepayment customer and then have the meters changed. I’d recommend checking with other suppliers if they can do this for you before switching.

Hope this helps,
Nancy

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