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Can OVO supply my lock up garage with energy?


I recently bought a lock up garage and the previous owners had the electricity meter removed by their supplier. (They didn't use the garage and got fed up reading the meter..)

OVO is my home energy supplier (and I'm very happy with the service) so I'd like them to supply power to the lock up but they say they can't because they were not the supplier who disconnected the old meter. I don't get it....

Other suppliers say similar things but, frankly, they've not explained it to me in a way that suggests they know what they're talking about.

The cables are still in place - only the meter has been removed.
I have the MPAN(?) code.

Any suggestions?
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Best answer by Transparent 16 March 2018, 20:22

Hi @John Lawson,

Well I don't understand why OVO can't sort this for you, but let's see if I can help.

Since there's no meter there, this is effectively a new connection. The original MPAN number is of no consequuence. Looking at Ofgem's site they regard this as the responsibility of your Distributed Network Operator (DNO). Who it is depends on where you live.

There's a link at the bottom of the page to a PDF How to get an electricity connection which looks like it tells you all you need to know.

Once you've got a meter installed you'll be able to give OVO the new MPAN and choose an appropriate tariff.
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Userlevel 7
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Hi @John Lawson,

Well I don't understand why OVO can't sort this for you, but let's see if I can help.

Since there's no meter there, this is effectively a new connection. The original MPAN number is of no consequuence. Looking at Ofgem's site they regard this as the responsibility of your Distributed Network Operator (DNO). Who it is depends on where you live.

There's a link at the bottom of the page to a PDF How to get an electricity connection which looks like it tells you all you need to know.

Once you've got a meter installed you'll be able to give OVO the new MPAN and choose an appropriate tariff.
Hi Transparent,

This all started after OVO said they couldn’t help. They did, however, give me the name of the previous energy supplier to the premises.

That supplier (British Gas) denied any connection (pardon the pun) and advised me to contact another supplier. That didn’t go well.

I’m hoping that your information will lead me to someone who can tell if reconnecting the supply is a viable and affordable.

Thanks for your help.
I’ll let you know how this goes.

John
Transparent,

I finally got some time to chase this up, so I used your information to find my DNO (SP Energy Networks).
They confirmed that the electricity supply has be de-energised but that the power supply cables are still in place. They also confirmed the information I already have - address, postcode and MPAN - as being correct which is more than British Gas could do. To BG, the property did not exist. Perhaps a problem with having call centres based in a far off land?

Anyway. Natalie at SP was extremely helpful and I now have a better understanding of the system. SP are responsible for the poor lines and British Gas (in this case) are responsible for metering.

So. Back to British Gas. Wish me luck...
"poor" lines..?

POWER lines!
Predictive text and inadequate proof reading. A bad combination.
Userlevel 7
Badge +2
Hi @John Lawson.

I just love that typo... so SP are responsible for the poor lines in your area are they?!

Before you speak to BG, just note that the Smart Meters they are currently installing are of a different flavour to those used by OVO. So if you want to retain the option of moving the account to OVO once you have a meter installed, you might want to tell them to fit an old-style manual meter.

You then keep your options open if you decide to move away from BG.
Heh heh,

The guy who invented predictive text died last week. His funfair is next Monkey 😂.

So, just off the phone to BG. (55 minutes).
Three departments, and much holding later, the meter will be installed (no charge - snigger)
on Friday afternoon. I didn't see your latest good advice soon enough but I'll ask if the installer has an old style meter in the van. I hope so because OVO have been a breath of fresh air to deal with.

Transparent, your advice gave me a better understanding of "the system" and headed me in the right direction. Finally I spoke to people at BG who understood the system too and got the job done. Thanks for taking the time to help out 👍.

Fingers crossed for installation on Friday.

John
Rather hoped I'd post a quick "all done 👍" message but....
here's a copy of my email to British Gas Complaints Department.

_______________________________________________________________________________________________

meter installation was booked for the afternoon of Friday 23rd March but the fitter did not show, or make contact to postpone.
(He had my mobile number and I checked the phone regularly).

As the property is not at my home address (All explained at time of booking) this resulted in me wandering the local streets and patronising a number of local coffee shops over a five hour period on a freezing cold day. I called the Specialist Enquiries Team, during this period, and was placed on hold for 15 minutes then given re-assurance that the engineer would be with me before 5:00pm. He wasn’t.

All of this after spending 59 minutes on the phone, being shunted around three different departments, just to make the booking in the first place.

After all of the above I still have no meter. I am, quite understandably, furious.

What are you going to do about it?

John Lawson
Userlevel 7
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Sorry to hear that @John Lawson,

I realise you need to have British Gas solve this problem, but it's interesting to note that Centrica/BG are shedding jobs whilst OVO's customer base continues to grow!

I've twice previously been through a Complaints Procedure with an Energy Company (not OVO!), and had one of my cases passed to Ofgem by the Office of the Energy Ombudsman.

Forgive me if I'm telling you what you already know, but you absolutely must stick to the published Complaints Procedure for that Company.

I've wasted far too much time corresponding in the early stages of a complaint, only to discover that the Company hadn't acknowledged it as a Complaint, and therefore I wasn't even on the time-limited path towards a resolution. Aagh!

When BG respond to your email, please check that it really is the Complaints Dept who have written, that you have been allocated a reference number, and that they have provided an estimate of how long they aim to take at this stage of the process. Eg OVO aims to tackle a complaint at Stage-1 in 5 days. But every company's different.
Thanks again Transparent,

I’ll keep that in mind.
Even BG employees are frustrated with the “system”. They have difficulties contacting the correct departs internally (as confirmed by my lengthy calls - mostly on hold).

This is only a supply to a single car garage, so hardly life and death, but immensely frustrating all the same. My experience only reinforces your advice to have an old style meter installed so that OVO can subsequently install a smart meter and take over supply asap.

Thanks

John
Aargh. More typos! Apologies...

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