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Am I supposed to hear from OVO when I'm switching away to a new supplier?

  • 15 October 2019
  • 1 reply
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I switched from OVO two days ago. As expected, the new company emailed the previous day to confirm all was going ahead and asked for opening meter readings on the day. 

However, I heard nothing from OVO - no confirmation of switch, no request for closing meter readings. Regardless, I sent meter readings to OVO on the switch day.

I have still heard nothing from OVO and ‘My OVO’ indicates that I am still with them.

Surely they should have contacted me and closed my account?  I am concerned in case they continue to bill me for energy.

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Best answer by Renard 16 October 2019, 12:50

UPDATE:  I have now received a final statement from OVO, which answers my question. No further action required, thanks.

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UPDATE:  I have now received a final statement from OVO, which answers my question. No further action required, thanks.

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