Yes, that looks like nonsense. Contact Support and ask them please to recalculate your charges based on the readings you’ve given.

A rogue figure seems to have crept in for 4 October; can you see it on your meter readings history page?

Hi, i have these which shows it jump up on the 4th and then returns to normal on the 16th.

Contacted ovo and they have said they will look into it.

Quite clearly looks like theres a mistake but been a couple weeks now and still can't get an answer from them and keep requesting payment 

Thanks. I suggested you look at the meter readings, not the usage pages. Something has prompted the system to start estimating usage, and it’s probably a rogue figure around 4 October. 

If they keep demanding payment, I think the process is to contact the Collections team (0800 0699 9831) to get them to stop while Support are finding out what happened.

Hi sorry, 

Just looked at meter readings and lots seem to be missing 

Hey ​@Rebecca1983,

Welcome to the community! 

As ​@Firedog has said looking at your meter readings really helps us understand what’s happening. It looks like prior to the 31st of October the readings were infrequent and at some point your billing has fallen out of line. It should be an easy fix and our Support Team will raise a billing case for you to have this corrected. 

You can reach them on 0330 303 5063 or at the links below:

Whatsapp - 0330 175 9695

Social links -
https://www.facebook.com/ovoenergy/

https://x.com/ovoenergy?lang=en

https://www.instagram.com/ovoenergy/?hl=en

Keep us updated once they’re raised this for you and how things progress. 

Looking at that bill in the first post:

The metered volume looks fairly reasonable, 6445 - 6362 = 83 m3 for the month.
(Noting that the lower figure is an estimate not an actual reading).

However the conversion from m3 to kWh just doesn’t make sense, particuarly looking lower down where from 4-15 Oct  it seems a ridiculous conversion calculation has been used for ssome reason.

Also puzzling - why are there no usage charges shown from 21 Sept to 4th Oct?

Very roughly 1m³ is 11.2 kWh, so the 83 m³ is around 930 kWh. Reasonable.

Working backwards 1474 kWh on the 7th (the lowest of the spurious readings) is around 131 m³ or 5.5 m³/hr. Given that the maximum flow rate of the gas meter is probably 6 m³/hr that is some demand!

I am always dismayed when I see software systems managing to churn out such obviously incorrect data. You would hope that if data was so far different from the norm it would flag somewhere.